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I-56	Improving municipal service delivery & strengthening citizen engagement through citizen report cards [Текст] : A traning & implementation manual / comp.: G.Tbampi, M.Ogay, O.Kucherenko ; ed. P. Miazga; People's Voice World Bank/PADCO/ICPS Project. — Kyiv : [Kozaky], 2007. — 96 p.