бенчмаркінг, бенчмаркинг, Benchmarking ; реінжиніринг, реинжиниринг, reengineering ; бізнес-процеси, бизнес-процессы, Business Process
У статті досліджено підходи до процесного управління, визначено методи вдосконалення бізнес-процесів, обгрунтовано сутність та особливості реінжинірингу бізнес-процесів, а також ефективність його використання.
В статье проанализированы подходы к процессному управлению, определены методы улучшения бізнес-процессов, исследовано сущность и особенности реинжиниринга бізнес-процессов, а также эффективность его использования.
The article is devoted to the analysis of process management approach. The main understanding of process management approach has been researched in the article. The definition of process and process management has been given. Also the methods of business process improvement has been analyzed, among them are fast-analysis solution technology (FAST), benchmarking, reprojecting and reengineering. The main results of
using business process improvement have been described in figures of reducing cycle time, costs and errors. Also the tasks of business process reengineering have been noticed. The main stages of business process reengineering have been noticed. The main efficiency results of business process reengineering and its success factors have been determined.
